Refund policy
At Fragnam, each product is carefully handcrafted and packed with care to ensure it reaches you in perfect condition. However, if you face any issues with your order, we are here to help.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 24 hours of delivery.
Kindly share clear photos or videos of the product and packaging with your order details so we can review the issue.
Once verified, we will provide a replacement or suitable resolution.
Returns
Due to the handmade and fragile nature of our products, we generally do not accept returns for change of mind or personal preferences.
Replacement Eligibility
A replacement may be provided if:
- The product arrives damaged during shipping
- You receive the wrong item
Non-Eligible Cases
We may not be able to offer replacements for:
- Minor variations in color or design (since products are handmade)
- Damage caused after delivery
- Requests made after 24 hours of receiving the order
Contact for Support
For any return or replacement requests, please contact us with your order number and product images.
Email: support@fragnam.com
Mobile no. : +91 7378516743
We appreciate your support and understanding as a small handcrafted brand. Thank you for choosing Fragnam.